Refund and Return Policy – WILLTOPIC
Effective Date: February 19, 2025
At WILLTOPIC (https://willtopic.xyz/), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a seamless shopping experience. Please review the guidelines below for eligibility and process details.
1. Eligibility for Returns and Refunds
You may request a return or refund if the following conditions are met:
- Time Frame: Requests must be made within 14 days of receiving your order.
- Product Condition: Items must be unused, undamaged, and in their original packaging with all accessories and tags intact.
- Proof of Purchase: A valid order confirmation or receipt is required.
Non-Returnable Items:
- Personalized or custom-made rings.
- Gift cards and promotional items.
- Items marked as “Final Sale” or “Non-Returnable.”
2. Return Process
To initiate a return, follow these simple steps:
- Contact Us: Email our support team at contact@willtopic.xyz with your order number and reason for return.
- Approval Confirmation: Once your return is approved, we will provide a return authorization and instructions.
- Ship the Item: Pack the item securely and send it to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect your return:
- Processing Time: Refunds will be processed within 7-10 business days of receiving your returned item.
- Refund Method: Refunds will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to reflect in your account.
- Partial Refunds: Items returned with missing accessories or damaged packaging may be eligible for a partial refund.
4. Exchanges
We offer product exchanges if:
- You received a defective or incorrect item.
- You would like to exchange for a different size or style (subject to availability).
To request an exchange, contact contact@willtopic.xyz within 14 days of delivery.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us immediately at contact@willtopic.xyz with clear photos of the issue.
- We will cover return shipping costs and promptly send a replacement or process a full refund.
6. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the customer’s responsibility, except for defective or incorrect items.
- Shipping Insurance: We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
7. Cancellations
You may cancel your order within 24 hours of purchase for a full refund. After this period, cancellation may not be possible if the order has been processed.
8. Contact Us
If you have any questions or need assistance with your return, refund, or exchange, reach out to us:
WILLTOPIC
📍 Address: 3479 Goff Avenue, Michigan, Grand Rapids, United States
📞 Phone Number: 269-547-3954
✉️ Email: contact@willtopic.xyz
🌐 Website: https://willtopic.xyz/