Delivery Policy – WILLTOPIC

Effective Date: February 19, 2025

At WILLTOPIC, we are committed to delivering your premium rings safely and efficiently. This Delivery Policy outlines our shipping methods, timelines, costs, and other important information. By placing an order on https://willtopic.xyz/, you agree to the terms detailed below.

1. Shipping Destinations

We proudly deliver to customers across the United States and select international locations. If your country is not available during checkout, please contact us at contact@willtopic.xyz for assistance.

2. Delivery Timeframes

We strive to process and deliver your orders promptly. Estimated delivery times vary based on location and selected shipping method:

  • Domestic (USA)

    • Standard Delivery: 3-7 business days
    • Express Delivery: 1-3 business days

  • International

    • Standard Delivery: 7-14 business days
    • Express Delivery: 3-7 business days

Note: Delivery times exclude weekends, public holidays, and order processing times.

3. Order Processing

  • Processing Time: Orders are processed within 1-3 business days after payment confirmation.
  • Custom Orders: Personalized rings or engraved items may require 7-10 additional business days for crafting.
  • Orders placed after 3:00 PM (EST) or on weekends/holidays will be processed on the next business day.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and chosen delivery method:

  • Domestic (USA):

    • Standard Delivery: Free on orders over $100 USD (Otherwise, $8.99 USD)
    • Express Delivery: $19.99 USD

  • International:

    • Standard Delivery: $29.99 USD
    • Express Delivery: $49.99 USD

Customs & Duties: International orders may incur additional import duties, taxes, or customs fees. These are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can monitor your delivery status using this number. If you do not receive tracking information, please contact us at contact@willtopic.xyz.

6. Delivery Issues

  • Incorrect Address: Ensure your delivery address is accurate. We are not responsible for orders delivered to an incorrect or incomplete address provided during checkout.
  • Lost or Stolen Packages: If your package is lost or marked as delivered but not received, please contact us immediately. We will assist in investigating the issue.
  • Delayed Shipments: We are not liable for delays caused by external factors such as weather conditions, customs clearance, or courier disruptions.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery:

  • We will contact you to arrange re-shipment (additional shipping charges may apply).
  • If we cannot reach you within 7 business days, a refund will be issued minus the original shipping cost.

8. Order Changes & Cancellations

  • Changes: You may request address or delivery method changes within 24 hours of placing an order.
  • Cancellations: Orders can be canceled within 24 hours of placement. Once the order is processed, it cannot be canceled.

9. Delivery Confirmation

A signature may be required upon delivery for higher-value orders. If you are unavailable, the carrier may leave a delivery notice or hold your package at a local facility.

10. Contact Us

For delivery inquiries or assistance, please contact:

WILLTOPIC
📍 Address: 3479 Goff Avenue, Michigan, Grand Rapids, United States
📞 Phone Number: 269-547-3954
✉️ Email: contact@willtopic.xyz
🌐 Website: https://willtopic.xyz/